Splashtop runs continuously in the background on their computer. Log it into your Splashtop account on both ends – your parents’ computer and your computer.
#Best free remote desktop software 2018 install
You’d install the Splashtop Streamer on your parents’ computer (don’t expect them to figure it out) and the Splashtop Business app on your computer. To use Splashtop, you would set up a Splashtop Business Access Solo account ahead of time. I like Splashtop because I’m familiar with it. There are many other remote access programs, some of which purport to have free plans: TeamViewer, AnyDesk, WebEx, Join.Me, Ammyy, Troop Messenger. The Business Access Solo plan is $5/month for access to 1 or 2 computers. Splashtop has surged to the top of the list of remote access programs in the last few years since LogMeIn abandoned the consumer market. Your job is to remember the name “Quick Assist.” It’s simple enough for your parents and good enough for you to help them make an appointment or reset a forgotten password. The person receiving support isn’t required to sign in. It appears that either a personal or work Office 365 account will work. There is an interesting requirement: a Microsoft account is required for the person who’s providing support. But there’s a pen that you can use to draw an arrow on the screen, which is pretty helpful, come to think of it. The controls on your side are pretty bare-bones – no built-in file transfer or clipboard sharing, and only rudimentary controls to deal with mismatches in screen resolution. If they choose “Full Control” (the default), you’ll be able to see and click on elevated prompts to install a program or do something that needs admin control.
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They’ll type in the code and click Allow on a prompt to give you full control.Īnd simple as that, you’ll see their screen. You’ll run it on your end and read a six digit code to your parents. Two things before we get into the details. With a little preparation, you can connect to their computer to help them retrieve messages from their doctor on the Kaiser website or get a vaccine appointment. And you can’t go help them in person – it’s a pandemic and they’re the ones at highest risk, remember? What are you thinking? Helping them by phone is painful at best. If your parents can’t navigate the right vaccine website, they’re at risk of having their shots delayed. Office visits are handled by video instead of in person whenever possible.Īnd as we are all painfully aware, vaccine appointments are almost exclusively being set up through a blur of poorly functioning websites. Appointments are booked on the website and confirmed by email. Sure, the HMOs are still answering the phone but it’s now a core expectation that as many interactions as possible will be handled online. The pandemic has accelerated the push to move our health care systems online. In early 2021, that’s starting to be a real problem, maybe even a risk.
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